Nanostix Sales Support Specialist Hq

Sales Support Specialist duties and responsibilities
•Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs
•Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction
•Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery
•Ensure the sales team is on track to meet month-end goals and share innovative lead generating ideas
•Provide all necessary data to senior management upon request and coordinate meetings between departments
•Make travel arrangements for the sales team and the senior support staff when needed
•Establish active communication and engagement with all other departments to help out where necessary
•Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request
•Identify bottlenecks in the sales process
•Suggest solutions in a timely manner
•Identify labor with needs, strengths and weaknesses
•Identify needs for sales skills improvement
•Set objectives and KPIs
•Set up and monitor sales processes
•Serve as advosor to our employees by answering all of their sales related questions and concerns
•Evaluate strengths and weaknesses to identify training needs
•Oversee sales training material and suggest improvements
•Stay up-to-date with latest sales trends and best practices
Sales Support Specialist duties and requirements
•3 years of experience in sales
•Proficiency in MS Office
•Understanding of sales process, preferably with customer service experience
•Sense of ownership and pride in your performance and its impact on company’s success
•Critical thinker and problem-solving skills
•Team player
•Good time-management skills
•Great interpersonal and communication skills