On-Site Logistics Assistant Team Leader

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job DescriptionPosted Monday, March 3, 2025 at 4:00 PM
Job Responsibilities:
Oversee day-to-day operations
Manage escalations with both carriers and customers
Facilitate prompt issue resolution and address customer service complaints
Timely forward suggested corrective actions or issues needing additional attention to the Logistics Manager
Provide shipment routing or tracking support to the team as needed, to ensure adequate coverage of service
Distribute and maintain a balanced workload efficiently among team members
Regularly review team's shipment volume data to ensure fair distribution of workload amongst the team
Review findings with Logistics Manager to discuss any necessary adjustment in team resources to efficiently support the volume
Monitor team KPIs (key performance indicators) and identify and implement improvement opportunities
Run other standard or ad hoc reports as needed to support customer or internal team needs
Monitor and maintain team's data integrity and quality of TMS data input
Monitor the team's tracking performance daily and ensure tracking is up-to-date
Consistently seek out opportunities to eliminate inefficiencies and improve overall team productivity, from both a process and systems standpoint
Identify and initiate technical enhancements, via the on-time feature process, including calculating and providing cost justification of requested IT/ALA enhancements
Manage IT projects and special projects
Capture and maintain list of team's Kudos & Complaints and provide Kudos to marketing team as requested
Ensure client satisfaction
Prepare and participate in client presentations and regular meetings
Travel to client locations as needed
Participate in the interview process for potential new team members
Draft and maintain training schedules for new team members
Provide training for new and existing team members as needed, or delegate training responsibilities to appropriate existing team members
Training and support for internal and external users of TMS system (ALA/OTM)
Act as back up to the Logistics Manager as requested
Schedule team coverage and cross training initiatives
Manage on-call shift for team members
Supervise and manage employees in regards to:
Time sheets and time off
Performance reviews and Personal Development Plans (PDPs)
Disciplinary action and corrective counseling
Policy compliance
Coaching
Employee growth and development
Participate in sales, marketing, and business development, including:
Publications and articles
Marketing campaigns
Education or Experiences:
Bachelor's or equivalent college degree - focus in Logistics preferred
International logistics experience preferred: transportation, customs, warehousing, supply chain principles, geographical concerns, political nuances of economic zones#J-18808-Ljbffr