Position Responsibilities
Ensure the timely delivery of standardized training materials and resources to country L&D Managers.
Assist country L&D Managers in effectively implementing training programs aligned with ZUS Coffee's global standards.
Ensure all training programs align with ZUS Coffee's global L&D framework while accommodating regional requirements.
Regularly evaluate the effectiveness of training programs in collaboration with country L&D Managers and suggest improvements.
Create and manage platforms or sessions for country L&D Managers to share best practices and challenges.
Serve as the primary communication channel between the central Academy and regional L&D teams to ensure seamless collaboration.
Provide guidance and assistance to country L&D Managers during the pre-opening training phase for new markets.
Use tools to monitor regional training completion rates, compliance, and outcomes, and report progress to stakeholders.
Reinforce ZUS Coffee's core values, culture, and standards across all training initiatives.
Ensure training materials provided to country L&D Managers are up-to-date and aligned with the latest company policies, products, and procedures.
Provide one-on-one or group coaching sessions to develop the skills of country L&D Managers and enhance their ability to execute training programs effectively.
Assist regional teams in submitting customization requests for training materials to the central Academy while ensuring alignment with global standards.
Proactively gather feedback on training-related challenges faced by regional teams and propose solutions to the central Academy.
Stay informed about emerging trends and practices in learning and development that could benefit ZUS Coffee's international operations.
Qualifications & Experiences
Must possess a Diploma/ Degree in Hospitality or any related disciplines.
Minimum 3 years of working experience in a related field and have strong PR skills.
Experience working with training needs analysis (TNA), instructional design, and learning strategies to meet organizational goals.
Ability to manage cross-cultural teams and adapt training materials to different regional needs and challenges while maintaining global standards.
Strong written and verbal communication skills to effectively articulate training goals, expectations, and feedback to stakeholders at all levels.
Ability to communicate clearly with multicultural teams and adjust messaging to different audiences.
Open to change and flexible in adjusting strategies, training materials, and delivery methods to meet regional needs and challenges.
Comfortable working in dynamic, fast-paced environments, particularly in a company undergoing international expansion.#J-18808-Ljbffr