Operations Support Coordinator (6776-1)

6 months contract and renewable Working Location: PJ Proficient in Microsoft Excel and/or Google Sheets
Insurance claim processing

- Investigate incoming insurance claim tickets

- Assess whether they are claimable, following set parameters

- Follow up on cases based on tracker
- Liaise with other teams to obtain further information if required

Quality assurance

- Assist in troubleshooting of Zendesk tickets, e.g. driver delivers late, passenger complains

- Call passengers to ask for feedback/satisfaction on the deliveries
- Update heat map on a weekly basis to inform delivery partners where the high-demand areas are
Adecco is acting as an Employment Business in relation to this vacancy.
The Adecco Group is an Equal Opportunities Employer.