• Engage and delight customers; interact with them; creating a memorable service experience
• Manage crowds, greet customers and assist with seating arrangements during peak hours
• Manage cashier responsibilities and ensure accurate order
• Know products to be able to assist customers with orders
• Upsell / Cross-sell to meet store monthly targets
• Understand the brand in order to engage customers
• Assist with educating customers during any marketing/store campaigns
• Maintain cleanliness in food service areas and throughout the food establishment
• Ensure utensils and dishes are washed and stored appropriately
• Prepare food according to Standard Operation Procedures (SOPs)
• Replenish supplies and manage inventories
• Operate cooking equipment
• Take instructions from managers and crew leaders
• Love interacting with people, and in creating a memorable service experience. This includes engaging them and handling their feedback
• Have energy levels that are off the charts, and enthusiasm with the ability to work in a fast paced environment
• Ability to handle all stations of Front End and Back End.
• Ability to manage peak hour periods with speed and accuracy
• Fluent in English (advantageous if the person can also communicate in a second language)
• Able to work rotating shifts, weekends, the eve of PH and PH
• Thrives in fast-paced environments and is able to work on their feet
• Relevant working experience is an added advantage
• Cooperative; Great team player
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