Player Services Representative

BASIC FUNCTION(the primary purpose of this position):
To execute the duties necessary to operate the casino player's club. This includes; registering new players, providing current customers with point information; executing club giveaway programs.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES:
• Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
• Redeems points and prints redemption certificates for members as requested.
• Cheerfully greet and provide excellent guest service to Mill guests to include answering questions and directing guests to various events and areas of the casino.
• Maintains confidentiality and discretion in all areas: including the dissemination of trade secrets, planning and promotional procedures and customer information files.
• Access to sensitive customer information and computer processes.
• Must be knowledgeable on all-promotional events and daily activities at The Mill property.
• Database entry for the Millionaire$ Club members including creating Player's Club cards and other related tasks.
• Complies with all applicable internal controls and reporting requirements.
• Provides resolution of guest complaints.
• Promote customer benefit programs
• Maintains database integrity by removing invalid addresses, duplicate accounts and banned player accounts.
• Actively solicits guests to promote club membership.
• Other duties as assigned.
POSITION REQUIREMENTS(objective educational or technical training required; skills; and years of experience):
• HS Diploma or GED required.
• Previous hospitality experience preferred.
• Marketing or promotions background a plus.
• Must have excellent interpersonal, problem solving and customer service skills.
• Must posses a positive attitude.
• Must have excellent oral communication skills and the ability to communicate on a microphone.
• Computer data entry experience preferred.
• Must be able to work well with diverse clientele.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.