Process Improvement Specialist

Job Description
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Malaysia
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Summary of the role
In this role, you are required to do analysis and solving of moderately complex problems. Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
Main accountabilities:

Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment

Build and deliver Operational/Delivery Excellence training and coach on business excellence principles

Assist the organization in the creation, monitoring, measurement and analysis of standardized processes

Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles

Provide weekly, monthly input of Key Performance Indicator (KPI) reports during review meetings

Review project processes and key deliverables, as part of the organization's Quality Program and coach projects on resolving the assessment gaps for greater delivery excellence

Facilitate in cross-functional Process Improvement Initiatives and root cause analysis

Implement strategic quality direction into operational guidelines and practices; support the ongoing expansion of the quality culture across the organization

Develop support assets like tracking tool for operation excellence success stories, and root cause/lessons learned from actual delivery experiences, etc.

Recommend and help implement strategies and actions to mitigate risks/solve issues

Communicate to management on salient quality issues and business opportunities

Leading operational/delivery excellence team

Develop and manage Lean process management. Coach teams on Lean and Six Sigma concepts