Product Owner – Information Channels (Customer Interactions)

Product Owner – Information Channels (Customer Interactions)Product Owner – Information Channels (Customer Interactions)
Apply locations Kuala Lumpur, Malaysia time type Full time posted on Posted 17 Days Ago job requisition id 2024-13743About the Role
Are you passionate about transforming organizations and driving outstanding digital experiences?
Do you thrive in collaborative environments where your strategic insights and agile expertise can make a world-class impact?Join Swift in Kuala Lumpur, Malaysia, as a Product Owner in the Information Channels squad.
You'll work within the CI Tribe, a 130+ people organization across La Hulpe, Belgium, and Kuala Lumpur, Malaysia.
The CI Tribe builds and supports tools for Swift and our customers, including websites, order fulfillment applications, support tools, the Swift event platform, self-service, and customer master data solutions.In this dynamic environment, you'll improve our Digital Experience Platform (DXP) and align it with Swift's goals, focusing on innovation, collaboration, and continuous improvement.We are the world's leading provider of secure financial messaging services, headquartered in Belgium.
We facilitate the global movement of value with unmatched scale, precision, and trust, supporting the global economy.Established to create a reliable, safe, and secure way for the financial community to move value, we continuously evolve while maintaining trust.
Our vibrant community, reflecting the financial ecosystem's complexity and diversity, spans over 200 countries and includes more than 12,000 banks and financial institutions.Your role:
As a Product Owner, you will play a pivotal role in driving our Tribe's transformation into a value-driven organization.
You will be responsible for aligning product development with our strategic goals while fostering strong stakeholder relationships and championing Agile practices.Key Responsibilities:
Managing the product:Develop product vision/product roadmap and synchronize it with the Tribe Lead, Business Lead and your peer Product OwnersYou are service and value mindedYou think big (but you also appreciate small improvements)Act as owner of technical escalation toward the vendorsAct as owner of product escalation from the businessAct as an ambassador of your squad towards the internal stakeholdersInteract and collaborate with customers of the squad to understand their needs related to the products/solutions provided by the squadDefine commercial and technical product specification, including performance/compliance/security requirementsDefine functional and non-functional product requirements; make sure they are complete, integral and consistent; the sole source of requirements for the squadMake sure the product adheres to the highest quality standards, including releasing security patchesHave a continuous improvement mindset with a focus on efficiency, automation and operational excellenceSetting targets and work priorities:Build the squad backlog in terms of user stories, prioritize its items to achieve business goals and continuously keep the backlog up to dateParticipate in planning, squad & product backlog refinement meetingsTogether with the other POs of the Community Hub, maintain good contact with success management of the vendors and liaise with them to keep up to date with new capabilities and product roadmapsIf needed, scope a minimum viable product (MVP) for new capabilities, taking into account existing resource constraints and sustained development of the productTake the lead for your squad and participate in the preparation for the quarterly held tribe ceremonies: Quarterly Business Review, Big Room Planning and Objective and Key Result definition to reaffirm priorities and clarify the requirementsInteract with other squads of the Community area as part of squad synchronization ceremonies to implement cross-squad tasks and activities, with a focus on standardizationInnovate and connect the dots: challenge the status quo, and think out of the box for alternative/most efficient solutionsParticipate in squad development:Monitor overall squad performance on a daily basis in collaboration with the agile coachResponsible for defining the set of necessary competencies in the squad, in cooperation with the chapter leadsSupport chapter leads in determining the resource allocationProvide regular feedback on squad members' performanceParticipate in hub development:Co-develop common Hub vision, roadmap and OKRs and socialize those across other Hubs.
Cover both functional and technical domains;Develop, document (written culture) and share Product visions with the Leadership team;Help identify synergies and opportunities between Hub squads and Chapters supporting the Hub (e.g.
standardize testing practices, patching automation but also architecture direction…).
Trigger and follow on the implementation of those improvement initiatives;Define meaningful metrics as a Hub to help drive your roadmap but also to feed Swift stakeholders with relevant insights on our customers;Manage the Hub investments as a program with regular interactions with your stakeholders (intake, focus on incremental value, priority management, delivery tracking, change management…).SkillsA successful Product Owner in an agile organization should excel in change management and maintain an outcome focus.
They need strong strategic thinking and business acumen to align projects with organizational goals.
Effective stakeholder management and collaboration are crucial for co-creating solutions.
Mastery of technical proficiency and partnership management ensures innovation and efficiency.
Proficiency in agile methodologies and risk management is essential for smooth operations.
Team leadership and holistic thinking foster cross-functional collaboration.
Commitment to professional development and knowledge sharing promotes continuous improvement.
Building resilience and a supportive environment helps navigate challenges.
Lastly, dedication to innovation and strategic planning drives long-term success.What will make you successful:Master's degree or MBA, or equivalent experience.Certifications such as Certified Scrum Product Owner (CSPO) or similar.Experience in the financial industry.Proficiency in tools like Jira, Confluence, and other agile project management tools.Strong ability to promote innovation and engage in critical thinking.The salary range for this role is competitive and will vary based on factors like skills, experience, and location.
We offer a base salary, bonuses, medical, dental, vision, life insurance, and a retirement plan with matching contributions.We give you the freedom to be yourself.
We are creating an environment of unique individuals—like you—with different perspectives on the financial industry and the world.
A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.Don't meet every single requirement?
At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.What we offerWe put you in control of your careerWe give you a competitive packageWe help you perform at your bestWe help you make a differenceWe give you the freedom to be yourselfWe give you the freedom to be yourself.
We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world.
An environment in which everyone's voice counts and where you can reach your full potential regardless ofage, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.About Us
Swift doesn't stand still.
We are constantly evolving and tirelessly innovating.
Working at the intersection of finance and technology is a very exciting place to be right now.Swift is transforming cross-border payments, making them faster and more transparent than ever before.
We are the way the world moves value — every instant of every day, in almost every country.We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world.
So, what you do at Swift has real impact too — an impact that matters every day.
Which is why you matter to us.Joining Swift gives you unparalleled exposure to knowledge, expertise and technologies.
If you have what it takes, you'll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world.Swift is unique.
There is no other organisation like ours in the world driving the long-term future of the financial ecosystem.
You'll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment.At Swift we are trusted every instant.
Everything we do has an impact that matters.
And as a member of our team, you are trusted to make your impact every day.Job Alert
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