About Stryker
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Product Specialist, Trauma (Based in Alor Setar/Sg. Petani, Malaysia)
If you’re passionate about healthcare products and the challenge of creating a name for yourself in the Trauma market space, we may have the perfect opportunity for you.
Join us here at Stryker, and help us improve healthcare.
Who We Want
This is a truly dynamic opportunity for individuals who are keen to have a successful career in a commercial role, within one of the world’s top Medical Technology organizations.
Dedicated achievers. Resilient, results-driven individuals who have an internal passion to make healthcare better.
Charismatic networkers. Influential partners who proactively reach out and engage with internal and external contacts in order to build powerful relationships.
Customer-oriented achievers. Sales representatives who always place the customer at the heart of everything they do.
Strategic closers. Assertive sales leaders who stop at nothing to seal the deal, and who are known for continuously exceeding their quarterly sales quota.
Confident communicators. Influential individuals who are able to command the direction of a sales conversation and persuade others to buy in to an idea or product.
What You Will Do
Provide effective technical consultative service to customers before, during and after routine surgical cases. Consistently drive customer and patient satisfaction. Apply product proficiency by ensuring customers comprehend technical specifications and on-label use of products. Case prearrangement and instrument & implant kits monitoring. Provide inventory management and invoicing to customers and branch operations
Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; respond to customer queries and requests. Assist and support workshop and in service. Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location. Attend and support routine primary surgical procedures. Confidently identify and troubleshoot product-related problems and/or issues related to a customer’s application of a product. Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements. Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures. Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
Additional Responsibilities Include
Under the direction of a manager, Sales Rep, provide limited product training to colleagues and/or customers in both one-on-one and in-service settings.
Help drive sales initiatives by assisting with technology upgrades.
Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts.
Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means.
What You Need
Bachelor’s degree, preferably in a Medical field
Successful sales experience in the Med Tech industry preferred
To be comfortable working in the operating room
Advanced skills in MS Office
Able to travel to outstation
Able to work under 24 hours on-call environment
What We Offer
A culture driven to achieve our mission and deliver remarkable results
Coworkers committed to collaboration and winning the right way
Quality products that improve the lives of our customers and patients
Ability to discover your strengths, follow your passion and own your own career
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program.
