Products And Technical Support Engineer

*MUST HAVE*
-Diploma in Information Technology or SPM with at least 1 years working experience
-Proven working experience in enterprise technical support
-Willing to work over time
-Possess own transport

*OTHERS/ADVANTAGES*
-Possess positive attitude, attentive and able to do work neatly and in orderly
-Start work ASAP

*RESPONSIBILITIES*
- Provide product knowledge and technical supports to OEM/Automotive Manufacturers especially for new car audio trial installation and ensure appropriate OEM testing on the car.
-Conducts car audio market survey, product presentations, write-ups, product proposal and analysis study against competitorsâ products with OEM/Automotive Manufacturers to increase chances of getting new business.
-Maintain close relationship with existing key OEM/Automotive Manufacturers to ensure proper technical / after sales support services are provided.
-Prepare periodic reports / timely feedback to OEM Sales Manager regarding OEM/Automotive Manufacturersâ technical issues and countermeasure / action plan to resolve.
- Collaborates with service team members and other related teams to resolve customer complaints and ensure high level customer satisfaction and quality services to OEM end customers.
-To control and monitor OEM Parts & Accessories inventory level in line with OEM Sales activities.
-Gather market and customer information and provide feedback on buying trends.
-Research, diagnose, troubleshoot and identify solutions to resolve customer issues.