Program Liaison

Position Purpose

The Program Liaison (PL) will assist the Program Manager in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based.

Duties and Responsibilities

Effectively assist the Program Manager in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patients.
Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines.
Ensure that current patients receive their drugs quickly and efficiently.
Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program.
Maintain and update electronic program files, including patient and quality assurance data.
Conduct administrative duties for the office.

Relationships

Work closely with program team members
Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff

Competencies

Application of job Knowledge
Concern for Order and Quality
Adaptability and flexibility
Dependability
Teamwork

Educational Background and Experience

A degree or diploma in Scientific or Healthcare related degree
2 – 3 years working experience in a healthcare or scientific field or NGO is ideal
Experience in data monitoring and management is an advantage,
Experience coordinating and handling logistics/supply chain is a plus
Experience in customer service management is a plus
In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage

Job Circumstances

The position is based in our Malaysia Office and it does entail frequent travel to Clients, partners and Pharmacies which may be outside your designated region.
Flexibility in ability to travel as well as working hours is essential.