The Account Supervisor/Account Manager (AS/AM) is responsible for managing her/his project teams’ performance as it relates to client service and quality control. S/he will understand Edelman’s various Communications Marketing processes/approaches and capabilities, including public engagement, message workshops, master narrative assignments, brand engagement and stakeholder mapping exercises, and be able to recommend appropriate tactics to clients and lead small teams on project implementation.
Qualifications:
At least four years of relevant experience in Communications Marketing and/or related fields, including research, advertising, management consulting, media or publishing . Experience in Digital is a bonus
A bachelor’s degree in a relevant field from an accredited college or university
Proven ability to manage large projects and small teams on one or more sizable accounts
A comprehensive understanding of his/her clients’ businesses and their missions, as well as their key stakeholders: consumers, employees, investors, regulators, media, vendors, partners and other businesses/organizations, etc., and will be able to impart this knowledge to account team members
Excellent written and verbal communications skills and demonstrated ability to delegate tactical assignments and accurately judge and edit work of others
Familiar with best practice integrated Communications Marketing tactics and tools and will be able to recommend them to his/her clients
A natural interest in Health-related topics, able to grasp and digest new information/facts fast
Responsibilities and Expectations:
Plays a major role in the research, planning and development of comprehensive Communications Marketing campaigns
Serves as daily client contact and as client lead when appropriate
Oversees quality and operational performance of accounts, ensuring work quality and deadline adherence
Helps set client program goals and manage against them
Elevates problems to superiors and solicits counsel when needed and appropriately
Demonstrates proficiency in writing skills to craft internal and client correspondence, communications plans, press materials, new business proposals, etc.
Demonstrates tactical proficiency in media relations, including creating and driving outreach plans, message development, management of events, growth of contact network and effective pitching and training of spokespersons on speeches and presentations
Demonstrates practical and advanced understanding of visual communications, social media and the digital landscape and how to incorporate into client programs
Generates original ideas for sustainable online community engagement, helps integrate them into plans and measures and evaluates them to ensure they contribute to client goals
Fosters relationships with third-party influencers and internal business partners
Plays a role in using research and analytics as a project performance indicator
Knows and uses Edelman network resources to meet client goals
Builds network of industry clients and participates in relevant professional organizations and networking activities that will grow Edelman brand recognition and own reputation
Demonstrates understanding of core financial constructs including revenue, profitability, pricing structures, budgeting and forecasting
Records, submits and approves time, expenses and POs to the right project codes on a timely basis
Assists with the development of accurate project budgets using the firm’s financial system
Effectively works within account budget parameters and deadlines
Manages day-to-day client budget issues to resolution
Tracks and monitors project financials (e.g., budget vs. actual)
Helps ensure teams follows Edelman’s financial policies and processes
Contributes to new business process, including identifying new business opportunities
Participates in integrated teams to provide clients and prospects with the most compelling team and proposal
Works with account leads to introduce existing clients to relevant and new Edelman capabilities, including resources outside of group, to advance their business goals
Oversees junior staff’s work products to ensure quality and consistency
Ensures performance expectations, career development plans and goals are set and reviewed annually during the formal performance review process for all direct reports
About Edelman Malaysia
Edelman Malaysia for the past 37 years continues to be country’s leading Reputation, Crisis and Public Relations Company. In the past two years, the Organization has successfully transformed into a full service ‘Communication Marketing Company’ with PR at its core, helping Clients navigate a rather complex challenge of ‘Earning Trust & Attention’ across their stakeholder ecosystem.
Today as South East Asia’s PR Consultancy for 2020 as adjudged by PRWeek + Campaign, Edelman offers a holistic suite of Specialized Communication Marketing & Business solutions across:
Brand-Business Strategy & Planning
Analytics, Insights & Research Design
Creative Content & Design
Digital & Social Media Marketing
Campaigns, Activation & Engagement Marketing
Crisis & Issues Preparedness
About Edelman Asia Pacific
Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Intelligence (research) and United Entertainment Group (entertainment, sports, lifestyle).
For more information please visit:www.edelman.com
Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).
For more information please visit: www.edelman.com
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