QualificationsMain Requirements:
Bachelor's degree or equivalent diploma in any discipline
Candidate must be able to work on rotational shift (3 shift / 5 working days)
Minimum 1 years' experience as QA in call center
Must be proficiency in English & Cantonesein terms of written, reading and speaking
Able to start work immediately is preferred.
ResponsibilitiesKey Responsibilities:
Conduct root cause and other data analysis
Conduct QA evaluations per client requirements and provides QA progress reports to team lead
Act as escalation point of contact for process questions, issues and resolution
Act as Subject Matter Expert (SME) for QA evaluations
Participate as project team member in problem prevention and continuous improvement projects#J-18808-Ljbffr
