Quality Assurance Executive, Sales Enablement - Thai

Job Description DUTIES AND RESPONSIBILITIES: Performs call monitoring and provides trend data to the site management team. Uses a quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of Call, and email responses. Participates in call listening/ interaction deep dive programs to identify vendors needs and expectations. Provides feedback to commercial operation team leaders and managers. Analyse vendors' pain points and work together with sales enablement (training team) to find a solution for the issues identified. Flag non performing agents & support performance with coaching & feedback interventions via team leader or trainer. Participate in weekly calibrations/ performance review calls with BPO partner to measure/track or implement improvement initiatives. Participate in calibration calls to improve overall understanding & usage of QA Scorecard Perform QA scorecard review for all new joiners REQUIREMENTS: Able to speak and write in " Thai" Ability to speak, read & write in required language Is mandatory Minimum 1-year handling sales team or been in sales environment Training skills is a plus