Req ID: 65492
Country: Malaysia
State/Province: Kedah
City: Kulim
At Celestica, we value quality above all else. We are committed to raising the bar and exceeding our customers’ expectations.
+ We never settle. With an uncompromising focus on quality, we deliver industry-leading products and services that meet all applicable customer, statutory and regulatory requirements on time, every time.
+ We leverage our leadership. We apply our leadership in technology and manufacturing to drive the relentless pursuit of defect-free performance.
+ We’re nimble problem solvers. Our customers’ needs and conditions are constantly evolving. We quickly adapt to change and drive unique value for our customers through continual improvement and the elimination of waste.
+ We hold ourselves to the highest standard. We’re committed to improving and maintaining effective quality management systems as a framework for setting quality objectives that support the company’s strategic direction.
Position Overview:
We are currently seeking a Director of Quality - Hardware Product Solutions to be the Quality Segment lead associated with Celestica’s own designed, joint designed, and manufactured product solutions.
The ideal candidate will be responsible for ensuring consistent, effective and practical quality systems are developed, implemented and maintained across key functional groups including Design Quality, Manufacturing Quality, Supply Quality, Customer Quality and Reliability. The candidate will also be responsible for co-defining and implementing standard key performance indicators that support this effort, along with a management system that systematically identifies, reports, contains and resolves non-conformities with a sustainable outcome. The successful candidate will also communicate with customer leadership on global, regional and site-specific quality strategies, and will report quality status and progress to the applicable Business Unit and Operational leadership teams. This individual will be responsible for management of quality systems and the quality design/assurance strategy as well as directing tactical execution of End-to-End Product Life Cycle Management deliverables within the quality functions for design quality, manufacturing quality, supplier quality and reliability. In addition, this role will support corporate audit activities, corporate training programs and will drive Quality metrics.
Responsibilities:
+ Deploy/implement and execute the global quality strategy (TQ@ Celestica), by assessing gaps and developing short and long-term plans, working hand-in-hand with regional and site operations and quality leaders.
+ Leverages best practices across key HPS functional groups (Design Quality, Manufacturing Quality, Customer Quality, Reliability) and hosts quality forums where issues are discussed, decisions are arrived at and execution plans are cemented
+ Establish annual quality objectives and metrics in support of business priorities and lead improvements of the quality culture and performance.
+ Drive Celestica’s HPS Quality Strategy
+ Oversee Celestica’s quality management system and ensure alignment across Design Quality, Manufacturing Quality, Customer Quality, Supplier Quality and Reliability, including numerous related processes such as industry certifications, customer satisfaction surveys, monthly operational reviews as well as necessary tools and system applications.
+ Drive an “audit ready everyday” culture. Ensure an effective system of internal audits is in place at HPS sites, including tracking of findings to closure and facilitating the use of auditors to drive a culture of quality within various disciplines.
+ Monitor the QMS through a set of common, concise, and meaningful quality metrics that support the business, analyze trends and communicate to Executive and Senior Management on a regular basis
+ Conduct periodic Quality Management Reviews and training with manufacturing sites and Executive Management and advise Business Unit and management of potential risks along with mitigation plans and recommendations
+ Develop and deliver appropriate Quality and Regulatory related training programs and support a learning management system to ensure QMS training is effectively created and implemented
+ Maintain an effective system for 8D (8 Discipline reports) to systematically resolve and document quality issues as well as the actions taken to effectively resolve these issues and ensure cross-functional staff are engaged in reviewing and supporting effective implementation of 8Ds
+ Support and advise on hiring, training, and managing talent within the site Quality teams in a matrix organization with the Site General Managers as required
+ Maintain effective reporting pertaining to audits and training systems including Annual Regulatory Compliance Reporting and provide Regulatory Compliance Gap Analysis (Strength/Weaknesses)
+ Improve quality capabilities and knowledge at manufacturing locations
+ Provide program management leadership and support for special projects and/or initiatives as required, as well as guidance and leadership to various Quality communities and other internal teams
+ Perform benchmarking between Celestica sites and external companies as required
+ Perform additional duties assigned by direct manager
Education:
+ Degree in Engineering or Sciences required
+ RAC(US), CQA, ASQ, or ISO/RABSQA Auditor Certification an asset, but not required
Experience:
+ 10-12 years with leadership experience in quality management and/or related functions, including experience in Manufacturing Quality, Design Quality, Supplier Quality, Customer Quality, Validation, Quality Assurance, Quality Systems, Reliability Programs
+ A minimum of five years’ experience conducting quality audits for both internal and external stakeholders
+ In-depth knowledge of quality management systems and demonstrated experience in managing compliance with various international regulations and standards along with experience managing regulators and inspections in various countries
+ Experience in Aerospace & Defense Automotive and/or Health-Tech business is an asset
+ Multi-site leadership experience will be an advantage
+ Prior experience in driving cultural change initiatives in medium-to-large organization to drive Quality awareness
Requirements:
+ Excellent English verbal and written communication and presentation skills with ability to effectively collaborate with various levels of leadership in a matrixed environment
+ Outstanding relationship management and interpersonal skills with ability to motivate, lead, and manage in a matrix environment
+ Strong Microsoft Office skills with ability to conduct complex data analysis, detailed status charts, reports and presentations
+ Thorough understanding of validation principles and testing procedures with solid analytical, statistical and problem solving skills
+ Ability to utilize external network of consultants, associations and other companies for gathering of business intelligence, trends and benchmarking in support of Total Quality at Celestica
+ Biased toward hands-on action and committed to delivering results
+ Strong knowledge of regulations and standards
Travel:
+ 40-60% regional and international travel
COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) is a US$5.6 billion global leader in the delivery of end-to-end product lifecycle solutions. Our customers trust us to deliver the most advanced design, engineering and manufacturing expertise for their highly sophisticated and complex products. From advanced medical devices, to highly engineered aviation systems, to next-generation hardware solutions for the Cloud, at Celestica we manage the complexity for our customers and set the bar for quality and reliability in their markets. Our customer portfolio includes leaders in the enterprise computing, communications, aerospace and defense, industrial, smart energy, healthtech and semiconductor markets. Headquartered in Toronto, our global network spans 13 countries with 26,000 employees throughout the Americas, Europe and Asia.
