Regional Account Manager

Job Description:

Responsibilities

1) Key Account Manager for selected global customer

2) Liaise with Asia countries on operation policies and implementation.
Key Tasks
Work closely on assigned key customer RFQ, business/system requirements, processes and KPI review.
Provide support and assistance to country operations for key account implementation including:
Initial operational system selection/setup
Development and mapping of process flows and documentation
Data entry requirements communications and training for internal users
Training of BDP Technology products for client
Explore new business opportunities of existing key accounts
Organize and support product training
Manage cross-functional interfaces (Operations, Air and Ocean Freight Products, warehousing, etc)
Regularly monitor business performance and service activities to ensure compliance to KPI
Handle customer complaints using RCFA and cause and effect methodologies
Monthly/Quarterly/Annual client reporting and metrics
Continuous process improvements for productivity and efficiency gains
Regional contract management
Communicate regional business and operational requirements for system integration projects with IT process business team

Job Requirements:

Desired Skills and Experience
Sound knowledge in the different sectors of the global forwarding industry (airfreight/ocean freight/warehouse) and business models
Minimum 2 years’ of relevant key account management or 5 years customer management experience / operation experience.
Ability to identify customer needs through business requirement gathering
Build long-term & bonding relationships with key customers
Competent in data analysis
Strong communication and presentations skills
Qualifications
Degree/ Diploma in Business, Supply Chain or Logistics
Competent in Microsoft Office
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