Regional Network Operations Associate- Alor Setar

Why does this job exist and why is it critical?

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Managing all Field Operations & Maintenance issues related to network elements, ensuring KPIs and SLAs are met. Apart from this core function, all other issues related to elements and facilities ie landlord complaints, customer complaints, preventive maintenance and adhoc support for planned events; are also to be managed by the respective site owners. This is a Maxis 3 years contract role.

What are you accountable for?
Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the network’s reliability First Level Support & Fault restoration for Mobile, Transmission IPMAN& Fixed Network including facilities (M&E). This requires 24x7 standby/shift as stipulated in duty roster Ensuring Preventive Maintenance scheduling and adherence on network elements as per requirements are done and Corrective Maintenance to follow through adhering to ISO 9001:2015 compliance Ensuring network growth & technology development by supporting sites roll out projects in order to gain coverage and dominance by expanding network footprints Collaborate with regional Business Units to ensure network readiness in line with Sales Activities Ensuring prompt and immediate response to Authority & Governing Bodies (ie Police, Local Council, SKMM, ST, SBC & etc) on O&M related issues To ensure full compliance to BIS, Inventory and Service Delivery
What do you need to have for this role?
Diploma/Bachelors Degree. Specialised in: Electrical/Electronics/Communications/Air Conditioning Total Work Experience: 1 to 6 years Total Relevant Experience: 1 to 3 years in Electrical / Electronics / Communications Possess knowledge on Information Technology, Electrical/Electronic and has excellent communication skills