Relationship Manager - Fulfilled By Shopee

Relationship Manager - Fulfilled by ShopeeShopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About The Team
The FBS Relationship Manager is responsible for onboarding existing sellers onto the Fulfilled by Shopee (FBS) program, managing relationships, resolving inquiries, and ensuring seamless seller support.
The role involves analyzing seller performance, developing strategies, and collaborating with internal teams to optimize fulfillment operations.
Job Description
Seller Onboarding & Management: Engage, educate, and support sellers in adopting FBS
Issue Resolution: Address seller concerns and escalate issues to relevant teams
Business Planning & Analysis: Monitor seller performance, optimize operations, and drive order growth
Cross-functional Collaboration: Work with internal teams to improve fulfillment efficiency
Requirements
A Bachelor's degree in any discipline and fresh graduates are welcome to apply
Strong analytical skills (proficiency in Google Sheets is required)
Strong problem-solving and communication skills
Team player with an aptitude for work and the drive to constantly outperform your KPIs
Experience in e-commerce, account management, or seller operations would be an added advantage
Excellent command of English and the ability to converse fluently in other languages (e.g.
Bahasa Melayu, Mandarin) will be an added advantage
Seniority levelMid-Senior level
Employment typeFull-time
Job functionSales, Business Development, and Strategy/Planning
IndustriesInternet Marketplace Platforms and Technology, Information and Internet#J-18808-Ljbffr