Remote Customer Support Officer

Job Description:

Celcom Axiata Berhad is seeking a Remote Customer Support Officer to join our team in George Town, Penang. This part-time position at the Associate level requires a minimum of 2 years of experience in customer support or a related field. The ideal candidate will be independent and resilient, with strong critical thinking and strategic planning skills.

Responsibilities:- Provide exceptional customer support via phone, email, and chat- Resolve customer inquiries and issues in a timely and professional manner- Collaborate with internal teams to address customer needs and concerns- Maintain accurate records of customer interactions and transactions- Identify and escalate priority issues to the appropriate channels- Continuously seek opportunities to improve the customer experience and exceed expectations- Adhere to company policies and procedures while upholding a high standard of service

Requirements:- Excellent communication skills, both verbal and written- Ability to work independently and prioritize tasks effectively- Strong problem-solving abilities and attention to detail- Experience working in a remote or virtual environment is a plus- Must have access to a reliable internet connection and a quiet workspace- Knowledge of CRM software and ticketing systems preferred

Benefits:- Free food provided during working hours- Company equipment provided for remote work- Life insurance coverage for all employees

Working Environment:At Celcom Axiata Berhad, we have a strong focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing the highest level of service and support to our customers, ensuring their satisfaction and loyalty.

Deadline to Apply:Interested candidates must submit their applications by May 7, 2024.

Equal Opportunity Statement:Celcom Axiata Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.