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Reservations Assistant

Reservations Assistant
Company:

Holiday Inn



Job Function:

Other

Details of the offer

Description About us Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
Your day to day
•Sell the InterContinental Hotels Group products and services using up-selling andsuggestive selling techniques•Promote the Hotel’s (and IHG generally) products and services•Maintain a high level of product and service knowledge about all IHG Hotels in yourregion•Develop and maintain a regular pattern of sales calls•Prepare and execute action plans which increase reservation sales and associatedbusiness•Record and process reservations made by phone/fax/email•Accept wait list reservations•Process amendments to reservations such as extensions, early departures, etc•Manage “no show” reservations by investigation and recording of same•Record special billing arrangements for groups and conventions•Liaise with Sales & Marketing and Finance for all reservations requiring creditapproval•Liaise with Sales & Marketing and Finance in following up on credit collectionsthrough phone call and email from guests. (extension of credit and accountreceivable)•Maintain knowledge of special rates/ offers/ promotions•Monitor reservation levels and inform Managers of current and future occupancyrates•Prepare reports as requested (e.g. to travel agents, business houses etc)•Prepare reservation sales reports
What we need from you
•Demonstrated ability to interact with customers, employees and third parties thatreflects highly on the hotel, the brand and the Company.•Problem solving and organizational abilities.•Proficient in the use of computer•Able to read and write English
What we offer
•We’ll reward all your hard work with a great salary and benefits.•Join us and you’ll become part of the global IHG family – and like all families, all ourindividual team members share some winning characteristics. •As a team, we work better together – we trust and support each other, we do theright thing and we welcome different perspectives.


Source: Bebee2

Job Function:

Requirements

Reservations Assistant
Company:

Holiday Inn



Job Function:

Other

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