Retail Expert

Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.)- Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards.- Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.- Resolve and update customers' enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers' issues.- Involve in special events or outside sales and servicing initiatives i.e. device launching as set by the management and execute departmental improvement initiatives at the outlet level.- Provide continuous and positive feedback to Retail Manager/ Retail Senior Manager on operations and other relevant matters for improvement purposes.- To maintain accuracy of transactions, inquiries and complaints to meet required KPIs thereby increasing customers' trust and satisfaction.- Execute departmental improvement initiatives at the outlet level and perform any other duties as directed by the superior.**Job Type**: ContractContract length: 12 months**Salary**: RM2,300.00 - RM3,200.00 per month**Benefits**:- Health insurance- Maternity leaveSchedule:- Monday to Friday- Rotational shiftSupplemental pay types:- Overtime pay**Education**:- STM/STPM (preferred)**Experience**:- Retail: 1 year (preferred)**Language**:- Mandarin (preferred)- Bahasa (preferred)