Retail Sales & Ops Executive (Shift Supervisor)

Key Responsibilities Acts with integrity, honest and acknowledge that promote the culture, values and mission of Baskin-Robbins. Anticipates customer and store needs by constantly evaluating environment and customer cues. Take appropriate action and provide support to ensure targets are met. Executes store operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all team member during each shift. Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team. Check bank-in reports of outlets to ensure daily sales takings are banked in on time. Resolve sales and operations issues in an effective and timely manner. Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards. Requirements Relentless focus on customer, understands what customer wants and how to deliver the experience Listens and communicates well with others within and outside of Baskin-Robbins. Creates a team environment that is positive and productive. Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions. Continuously seek opportunities to improve self and others. Lead with trust, commitment, coach and develop junior staff. Understands to drive overall business success and is accountable to prioritize and deliver quality results. Holds a diploma in Hotel Management or its equivalent with 1 year of experience in operations management in F&B or food service industry. Articulate and able to communicate effectively across all functions and levels Demonstrate leadership in managing teams and sales/achievement driven