Retail Senior Supervisor

This job is a Retail Senior Supervisor, where you'll lead customer service and keep the store looking great.
You might like this job because you'll mentor a team, solve problems, and ensure customers leave happy.
ResponsibilitiesTake a lead role in customer service & product display.
Play an integral part in contributing to outlet sales achievement, sales growth, and quality customer service.
Assist in all aspects of the outlet, especially display, merchandising, and cleanliness.
Build and maintain good rapport with customers.
Handle cash transactions between customers and retail stores.
Assist in the opening and closing of a retail location.
Help stock shelves in the proximity.
Complete, process and maintain applicable paperwork and records.
Must be good in handling documentation process.
Monitor store activities, keeping track of sales performance, and managing the daily operations of the store including the team members.
Deal with customer inquiries and complaints and provide assistance to subordinates if needed.
Monitor subordinates' performances to ensure they are aligned with the company's standard.
Create the schedule for the staff to ensure sufficient manpower arrangement.
Find solutions to solve any problems or in any ad-hoc situations.
Liaise with other departments for work-related matters to ensure a smooth process and communication.
Report to management regarding any issues related to the store, staff, etc.
Conduct training for new or existing members to comply with the company's procedures accordingly.
Provide continuous effective training to retain retail talents with vast experience.
Job RequirementsYoung, vibrant, and outgoing candidates.
Minimum SPM with proficiency in Bahasa Malaysia, English, and Mandarin.
Related experience in retail, especially in supervising team members with a minimum of 2 years experience.
Pleasant personality and appearance, independent and self-motivated.
Able to work on shifts, weekends, and public holidays.
SkillsRetail Operations
Leadership
Effective Communication
Company BenefitsYes, with great work comes great reward!
Work-Family CultureWe're all about creating a culture so work feels like family.
Flexible Working HoursWant to avoid traffic?
Employees can always be free to set their own time to come to work.
8 hours is the working hours requirement.
InsuranceWe will provide coverage for medical expenses and other compensation in case of any accident or injury.
Career AdvancementWe provide a clear career advancement path as we believe in the upward progression of one's career.
Open CommunicationWe encourage open communication whereby everyone is free to voice out their opinions, suggestions or new ideas to help develop the company.#J-18808-Ljbffr