- Provides continuous helpdesk support via telephone, chat, and email related to the product.
- Employs a high level of interpersonal and communication skills while solving customer’s issues.
- Conducts basic probing to determine the next action to customer’s inquiries.
- Processes and manages orders or cases via support systems and portals.
- Candidate with SPM level qualification with at least 1 years of service industry experience is also encouraged to apply.
- Open to Fresh Graduates who are keen to explore Call Centre/ Customer Service field with MNC!
- Fluent in all three languages: Simplified Mandarin, English, and Cantonese
- The applicant must be willing to work on Rotational Shift from 7 am to 1 am (Schedule will be given weekly by weekly). 9 1/2 hours per shift including 1 1/2 hour break time.
- Shift Time: 7am to 4pm; 10am to 7pm; 1pm to 10pm; 4pm to 1am- Rotational Off day (6 days work per week)
- Have no issue to start working on 20th July 2020 (Training will be provided with Full Salary).
- Have no issue to be based at Johor (Nusajaya) Office.
- Interview Tips will be provided.
- Rotational Shift from 7 am to 1 am (Schedule will be given weekly by weekly). 9 1/2 hours per shift including 1 1/2 hour break time.
Shift Time: 7am to 4pm; 10am to 7pm; 1pm to 10pm; 4pm to 1am
- Salary: RM 3,000 Basic + Full Attendance Allowance RM 300 + Night Shift Allowance RM 300 + KPI Allowance RM 300 + EPF + SOCSO + Annual Leave
- FREE In-house Self Enhancement Classes available. I.e: Business Writing Class, French Language Class
- FREE (24/7) Shuttle Van Pickup/ Drop Off to the Below Locations (All Day):
(1) Taman Universiti Jusco
(2) Skudai Parade
(3) Skudai SHELL
(4) Kip Mart Tampoi
(5) City Square
(6) Permas Jaya BHP
(7) Bukit Indah Allianz Bank
(8) Gelang Patah SHELL
(9) Nusa Height
(10) Larkin Sentral KFC
(11) Rumah Iskandar Malaysia
INTAKE DATE: 20th July 2020
Handle incoming calls and customers enquiries. Typing speed for both mandarin and english . First level helpdesk / online support. Resolve customers’ complaints...
Published 20 days ago
REQUIREMENT: • Candidate must possess Certificate/Diploma Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies...
From Technology Innovation Resources Sdn Bhd - Kedah
Published 6 hours ago