KEY RESPONSIBILITIES Achieve business targets, KPI's and sales in accordance with the brand retail strategy Maintain uncompromising standards of boutique presentation and ensure merchandise is properly maintained and secured at all times Ensure exceptional levels of customer service and after-sales experience Build long-term sustainable relationships with new and existing clientele to maximize sales opportunities and promote brand loyalty SALES Achieve boutique sales targets and KPI's defined by the Boutique Manager Leverage regular in-store and local events as per the retail activation calendar to drive sales for existing clients, generate new business and grow customer base Assist fellow Boutique Ambassadors in every aspect of the sales process CLIENTELING Promote a culture of service excellency within the boutique Create unique, memorable and awe-inspiring experiences for customersto keep them engaged with the brand Deliver meaningful, one-to-one personalized service by anticipating clients' needs and preferences Identify, recruit and convert new prospects by leveraging digital and physical tools Enrich the customer database and enhance the quality of client information BOUTIQUE OPERATIONS Ensure inventory is properly maintained, secured and accounted for via regular stock- takes and product maintenance Maintain uncompromising standards of boutique presentation and ensure visual merchandise is implemented according to brand guidelines Assist in organizing and implementing regular, in-store marketing activations EXPERIENCE & BACKGROUND Minimum 2 years' experience working in a luxury environment Background in sales, Luxury retail, banking, automotive, high-end hospitality or aviation industries(experience within luxury watches and high-end jewellery industries highly desirable) Languages: English (Mandarin and Cantonese are highly desirable) KNOWLEDGE & SKILLS Strong knowledge of the luxury industry and our competitors Creative, entrepreneurial mindset with positive outlook Exceptional interpersonal, communication and organizational skills Experience working with a diverse client base Passion for mechanical timepieces