Executive recruitment company Monroe Consulting Group Malaysia's Professional Divisionis recruiting on behalf of a leading online education platform dedicated to providing innovative English learning solutions.
Our respected client is seeking a qualified professional to join their team asTele-Sales Representative .Job Summary
As a tele-sales representative, you will promote online English learning courses via telephone, helping clients understand course benefits and guiding them toward purchase decisions.
This role requires a team-oriented, target-driven approach and excellent communication skills.
Key Responsibilities
Client Outreach and Sales:Contact potential clients via phone and messaging channels, introduce courses, and guide them in selecting appropriate course packages.
Needs Analysis:Understand client needs, offer tailored course recommendations, and increase the likelihood of purchase.
Follow-up and Conversion:Follow up with undecided clients, addressing questions and concerns to improve conversion rates.
Performance Targets:Achieve a minimum of 3 sales per month with a conversion rate of 8%-10%.
Customer Relationship Management:Maintain strong customer relationships, ensure satisfaction with course experiences, and encourage repeat purchases.
Team Collaboration:Work collaboratively with team members, sharing sales experiences and success stories to enhance overall team performance.
Reporting and Feedback:Regularly report sales data to team leaders and provide market feedback to optimize sales strategies.
Key Requirements
Education:Minimum SPM holder.
Experience:Minimum 1 year in tele-sales or customer service; experience in online education sales is a plus.
Language Proficiency:Fluent in English and Mandarin; proficiency in Bahasa Malaysia is a plus.
Communication Skills:Excellent verbal communication skills; ability to confidently and clearly present courses and answer inquiries.
Resilience:Thrive in a fast-paced, target-driven environment while maintaining a positive attitude.
Goal-Oriented:Strong drive to meet sales targets and acute awareness of sales metrics.
Customer-Centric:Attentive to customer experience with strong listening and service skills.#J-18808-Ljbffr