Sales Coordinator

Job Description As?Sales Support Coordinator in SMX, you'll?play an essential role in supporting a culture of sustainability through business growth by maintaining excellent rapport with team members.
you'll be working directly with our Managing Director, to be part of a driving force for the organization to assist in building business through providing excellent customer service to all prospective clients. Work closely with team members to ensure clients are receiving the products and or services in accordance to the requirements.
Your Day-To-Day routine would consist of:

Providing support to exciting projects:
Taking the lead on organizing the resources necessary to put together effective sales presentations
Develop process improvements to improve response time and service quality
Develop a knowledge base of client problems and resolutions
Ensure in compliance with company policies and procedures
Set service goals to meet or exceed client expectations
Provide Support for Sales Team:
Acting as the primary customer service contact for clients who have questions about our products or their accounts
Respond to complaints from clients and provide corrective actions
Inform clients of goods arrival notice, unforeseen delays or problems
Handle the processing of all orders with accuracy and timeliness
To prepare and update work in progress records by projects, by customers for Client Service representatives
Collaborate with Other Departments:
Working with various departments within the company to pull together resources for Client Servicing when needed
Monitor the progress of the project from all involved department, identify shortcomings and propose improvements
Plan and assign workload to relevant department
Oversee daily workflow to ensure timely deliveries
Minimum requirement of skills:
A minimum requirement of a Diploma or a Bachelor Degree or it's equivalent
Computer literate (Microsoft Office, Search Engines)
Required language(s) : Candidate needs to be fluent in English. Efficiency in Mandarin will be an added advantage to dealing with client from China
Candidate needs to be detailed oriented, reliable and responsible with good time management