• Reconcile and audit orders to customer contracts / purchase orders.
• Ensure orders and change orders are booked in accordance with Coherent's global bookings, SOX and revenue policies.
• Review sales order packets for completeness and accuracy.
• Enter and Book orders in the global Oracle ERP System including service contracts.
• Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met.
• Interface with customers, Sales and other departments to address and resolve issues related to bookings and customer satisfaction.
• Ensure on-time bookings.
• Provide timely order status and tracking information to internal and external customers.
• Work with key account Sales and Services engineers on all levels of support for external customers.
• Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements.
• Provide month-end and quarter-end support as needed to achieve corporate goals.
• Participate in projects and goals to support Department and Corporate goals.
• Process post-sale service orders and RMAs for replacements and depot repair orders via the Oracle CRM system.
• Process and coordinate internal product purchases and transaction management for fulfillment of in-direct sales through our China distribution inventory.
• Communicate and coordinate shipments and deliveries with our international and domestic freight forwarders.
Qualifications / Requirements
• BA/BS with 3 – 5 years experience in an Order Management Environment with increasing levels of responsibility.
• Good written and oral communication skills - Must effectively communicate with all levels of internal and external personnel.
• Customer focused.
• Exceptional Team Player.
• Detail Oriented and Organized.
• Exudes a professional presence and position.
• Understanding of Defense business and ITAR a plus.
• Experience with MS Office (Word, Excel).
• Oracle R12 Order Management, Customer Master, and Install Base experience a plus.
• Salesforce.com experience a plus.
Culture Commitment
Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.:
I ntegrity – Create an Environment of Trust.
C ollaboration – Innovate Through the Sharing of Ideas.
A ccountability – Own the Process and the Outcome.
R espect – Recognize the Value in Everyone.
E nthusiasm – Find a Sense of Purpose in Work.
Coherent Corp. is an equal opportunity/affirmative action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
About UsCoherent is a global leader in lasers, engineered materials and networking components.
We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets.
Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard work through a competitive compensation program.
It's an exciting opportunity to work for a company that offers stability, longevity and growth.
Come Join Us!
About the TeamCoherent Malaysia (formerly known as II-VI Incorporated) began operations in 2001 through the incorporation of Finisar Malaysia with 300 headcounts, now employs over 3000 employees.
Ipoh's assembly and test site for optical components, transceivers, and wavelength management equipment, remains committed to the expansion of Coherent Corporation, accelerated by the growth of next generation products to meet the increasing demands for network bandwidth and data storage.
Job InfoJob Identification 2006281
Posting Date 12/09/2024, 01:39 AM
Degree Level Bachelor's Degree
Job Schedule Full time
Locations Plot 1 Kinta Free Industrial Zone, Chemor, Perak, 31200, MY#J-18808-Ljbffr