Samsung Care+ Assistant Manager

Zusammenfassung der Position

1. Meet the sales target by setting and managing global and regional sales status and strategy.
2. Set operation strategies such as changing solution specifications and planning for upgrades, and manage for these strategies.
3. Maintain competitiveness by setting and managing solutions' and services' pricing strategies.
4. Maintain and promote the services by building operation strategies regarding performance management, statistics or big-data analysis, CS(Customer Service) and VOC(Voice of Customer) management, etc.
Rollen und Verantwortlichkeiten

1. [Sales strategy setting] Draft the business growth strategy setting and portfolio, and apply the global or regional sales status analysis and sales strategy to meet the sales target.
2. [Operation strategy] Apply to build the operational strategies such as changing solution specifications and planning for upgrades.
3. [Price management] Apply the solution's pricing policy and strategy.
4. [Partner management] Create more opportunities for selling in-house solutions by building relationships with partners to learn customer's needs and managing partners by region(via training, events, etc.).
5. [Service operation] Apply operation strategies such as performance management, statistics or big-data analysis and CS(Customer Service) and VOC(Voice of Customer) management to maintain and promote the services.

Skills and Qualifications

• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
• Normally receives little instruction on day-to-day work and receives general instructions on new assignments
• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience

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