Sd Functional Support

Key Responsibility Areas (KRAs) Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements.
Facilitate workshops to collect business requirements (whenever needed).
Map client business requirements, processes, and objectives; develop necessary product modifications to satisfy clients' needs.
Perform unit testing on all processes, and provide assistance and issue resolution for system integration and user acceptance testing.
Identify gaps, and issues and work around solutions.
Act as liaison with clients for troubleshooting: investigate, analyze, and solve software problems.
Handle changes or emergency transports as needed for high-priority issues.
Document functional designs, test cases, and results.
Proactively identify and propose business process and/or system enhancements.
Act as a liaison between the business functions and the technical team.
Work self-directed and independently; may act as subject matter mentor to team members.
Provide ad-hoc training and user support as required.
Personal competencies: Problem solver and team player.
Responsible and proactive.
Ability to work independently.
Excellent analytical thinking as well as superb communication and presentation skills.
Excellent English verbal and written communication.
Being good at writing and speaking in Mandarin is an advantage.