Sea Logistics Operational Care Manager Kuala Lumpur, Malaysia | Frachttransport und Kundenservice | Vollzeit | MY2138637 You will be part of our Operational Care Team, adding your leadership expertise + skills to the delivery of operational excellence Your Role You will be responsible for be responsible for the delivery of operational excellence through your operational care center (OCC) team by providing leadership + direction, while continuously optimizing production costs.
Your Responsibilities You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives: To support collaboration between customer care locations (CCL), sales as well as systems + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed ensuring delivery to service level agreements (SLA) + Global Partnership Rules (GPR).
To drive sea logistics carrier relation management + maintaining relationships on the most senior levels.
To actively manage interfaces and the exchange of information + knowledge across the organization.
To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
To optimize proceedings to ensure the development of sea logistics operational KPIs.
To ensure the timely + accurate management of invoicing, payables and FSL management.
To undertake the responsibilities of the national/cluster dangerous goods coordinator.
To drive process improvement/automation and productivity in operation + timely and accurate management of all RC and related activities To deliver customer experience by performing state of art operation with adhere to market standard + shipment management and deliver all the operation KPI and customer reporting quality To drive allocation management + strictly adhere to compliance + P/L responsibility Your Skills and Experiences Education: Bachelor's degree in logistics, supply chain management, business administration, or related field.
Experience: At least more than 10 years in sea logistics or related field with operational management experience.
Technical Skills: Proficiency in logistics software and strong understanding of sea freight operations.
Leadership: Proven team management skills and strong interpersonal abilities.
Customer Service: Excellent skills in handling complex customer interactions.
Communication: Strong verbal and written communication skills.
Analytical Skills: Ability to analyze data for operational efficiency.
Passion and Toughness: Passionate, strong, and capable of managing people effectively.