We are expanding our team here in Gebr.
Pfeiffer Malaysia and we are looking for a Senior Sales Manager Customer Service Center to enhance our After-Sales services and support to our clients in the ASEAN and Asia Pacific region!Your job:
+ Quotation Creation:
Create accurate and competitive quotations for spare parts and services in due time.
Prepare detailed quotation documents, including itemized lists, pricing breakdowns, and delivery terms.
Negotiate with procurement team to obtain the best pricing and delivery terms.
Calculate client specific pricing considering customer groups, status and different scopes of deliveries.
Propose recommended parts list aligned with customer needs and lifecycle.
Filing and analysis of lost orders.
+ Order Processing:
Process customer orders accurately and efficiently and create order confirmations.
Timely data management in ERP & DMS system.
Coordinate and monitor with logistics team to arrange for timely and cost-effective shipping.
Resolve any shipping issues or delays with logistic team.
+ Technical Support:
Provide technical support to customers regarding spare parts identification, compatibility, and installation.
Identify technical issues related to spare parts and equipment malfunctions, transfer issue to technical department for advice and clarification.
Develop and maintain technical documentation, including spare parts catalogs and maintenance manuals.
Constant contact with HQ technical department and keep up-to-date with current spare parts upgrade, modification and recommendations.
Recognition of opportunities for improvement of our further development.
+ Customer Service:
Provide excellent customer service by responding promptly to inquiries and resolving issues effectively.
Participate in internal and external sales meetings.
Case-based customer visits.
Collaborate with the whole engineering team and GPMY office.
Analyse assigned markets & customers for their demands, performance and preferences.
Build strong relationships with customers to foster long-term partnerships.Requirements:
Possess a Bachelor's or higher Degree in Mechanical Engineering discipline only.
We will not consider any other Engineering discipline.
Willingness to travel to our customers in the South East Asia and Pacific region.
Candidates should have 3+ years of experience in any maintenance plant background; experience in the cement industry is an added advantage.
Good computer systems and process aptitude to identify and resolve technical challenges.
Ability to communicate effectively with customers, client's contractors, co-workers, and suppliers.
Confident use of business software (MS Office, DMS & ERP products).
A valid driver's license.
Basic knowledge about bulk material industry.
Independent team player and goal-oriented working style.
Full working rights for Malaysia.
+ Bonus points:
Strong understanding of the cement process and is well versed in understanding process flow sheets, mass flows, review control and instrumentation diagrams.
Intercultural knowledge of the concerned countries and languages.
English and Malay are compulsory languages.
Added points if candidates are able to converse in any other official ASEAN & APAC languages (ex.
Vietnamese, Korean, Japanese, Indonesian, etc.).
Our offer:
A future proof job.
Adequate remuneration and conditions including BIKs.
A motivating and sound working environment.
High variety in responsible and challenging tasks that expand your level of experience and education.
Opportunities for advancement.Interested candidates may forward your resume to me at the email below with subject:
Email: ******
Subject: Job Application for Senior Sales Manager CSC
Company informationRegistration No.
201801020015
Your application will include the following questions:
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
Are you willing to travel for this role when required?
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