Job Description Responsibilities: ?Drive Performance Analytics and Improvement, including analyzing the business data and recommending process improvements and cost reductions in the business
Support the development and management of Operational Excellence and Continuous Improvement initiatives.
Implement next generation of Methods, Process and Tools
Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
Communicate to key management stakeholders on salient quality issues and business opportunities
Review project processes and key deliverables, as part of the organization's Quality Program and coach projects on resolving the assessment gaps for greater delivery excellence
Recommend and help implement strategies and actions to mitigate risks/solve issues
Network with external and internal service delivery specialists to share best practices
Drive or support Quality & Risk Management, Measurement & Reporting needs
May design, architect and develop required tools.
Provide accurate and useful project or issues status reports
Criteria:
Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
Required skill(s): Automation And Robotics, Visual Basic, ASP.NET, C#.
Required language(s): Bahasa Malaysia, Mandarin, English
At least 3 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in UOA Business Park.
Preferably Senior Executives specializing in IT/Computer - Software or equivalent.
Full-Time position(s) available.
