Overall Role Purpose
Provide detailed analyses and deliver sustainable and supportable solutions and/or automation to process breakdown in the service line and supporting functions
Specific Role Context Deliver to successful completion identified initiatives (global or regional) that will deliver operational quality in the shared service center Analyse and design of technology-driven and/or automated solutions that support service line requirements Analyse and design process improvements in the designated process areas that deliver measurable and/or qualitative benefits Prepare, update and regularly review all relevant process map documentation for the service line and the supporting/enabling functions Assess innovative ideas generated from an Ideas Management program relative to benefit and cost Support the BPO Manager in cultivating culture of continuous improvement and innovation
Specific Role Challenge Gain support of the service line that the systematic approach creates significant and measurable improvement. Create understanding with employees what the needs and benefits are of process improvement initiatives Contribute to cultivating a culture of continuous improvement and innovation
Key Activities Execute business process improvement initiatives with employees, relevant stakeholders and process owners Provide effective and efficient support to the Head of Lean Program to ensure the smooth running of the department Ensure that customer interests are reflected within all phases of improvement To liaise with external IT vendors, Finance Business Partners and Consultants Understanding the different processes used throughout finance and HR operations locations in Asia Pacific Identifying/ leveraging best practices already in use in the finance operations community Designing practical and effective solutions to address improvement opportunities – both cost and performance Successfully implement improvement initiatives with Finance and HR Business Partners Strive as a SME on process improvements/ standardization methodology Provide consultative services to both external Finance and HR Business Partners and internal support staff Ability to relate to cross-cultural processes and country sensitivities. Responsible for process documentations (i.e. process maps) Maintain strong client relationships Be able to influence decisions / actions through provision of value added inputs into the organization's business processes
Skills Project management experience (Prince2 certification an advantage) Good all round communicator: written, oral and presentation skills. Software skills (SAP, Word, Excel, PowerPoint, Access, VBA, etc) Experience in PtP / RtR, supporting a Shared Service Centre (preferred) Very strong IT programming knowledge (an advantage) – SQL, VB.net, C++, and C# Experience in logistic industry (preferred) Process oriented and able to work under pressure Demonstrated ability to think conceptually and translate this into practical action. With process engineering experience (advantage) Strong process documentation skill
Expected Years of Experience
At least 5 - 7 years of working experience of which the last 2 years focused on process outsourcing/improvement and/or Shared Services
Educational Qualifications
Qualified University Degree holder
