Job Description Nothing that happens in a marketing presentation, design studio or factory floor matters if the consumer experience falls flat. Our retail team is the bridge to our customers, forging relationships and shaping experiences on the court, pitch and track that are the heartbeat of our brand.
We're looking for experienced retail leaders who maintain high standards of themselves and their staff. Retail Leaders will be expected to lead from the front, inspire success in all areas of people management and store management.
As part of the store leadership team, you are on your path to taking full responsibility of running a store. In such a position you will contribute to store profitability and performance targets. You will lead your team members and assume responsibilities as a Store In-Charge. Your focus would also be on driving your store?s profitability by:
Meeting or exceeding store sales and profit targets
Managing all resources within the store to provide customers with a leading shopping experience
Driving the proper execution of established policies, procedures, initiatives and directives
Provide coaching to other store managers when requested
Your key responsibilities are as below:
Take full ownership of the store and its commercial success
Analyze relevant data to probe and challenge the status quo
Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed
Drive continuous improvements in the store?s sales, productivity and profitability
Ensure the legal and fiscal integrity of the store
Drive a service and selling culture in the store
Monitoring customer satisfaction and feedback systems to drive continuous service improvement
Ensuring there are always managers on duty focusing team members on the customer and on selling in all sales floor areas
Schedule staff so as to properly serve customers, drive sales and execute tasks
Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
Ensuring proper in-store Brand execution according to established standards and directives, including the planning of public relations, communications and events with Market, above-Market (if applicable) and Global experts
Implementing public relations, communications and events plans
Ensuring all store team members are trained on Foundational and Seasonal Brand and product knowledge
Managing all store operations in a systematic and efficient manner, as per established policies and procedures
Ensuring all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
Ensure merchandise deliveries are processed on the same day they arrive and the store?s entire product offer is made immediately available and easily accessible to customers on a consistent basis
Assess and make recommendations to improve the commercial viability and availability of products in the store
Ensure cash register transactions are processed quickly and accurately
Lead and implement all applicable loss prevention policies and procedures
Maintain a safe and productive shopping and working environment
Deliver specific reporting required from Retail Back Office Partners
Lead the recruitment, on-boarding, training and development efforts in the store
Own succession planning for the store
Ensure all HR policies and procedures are adhered to create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
Coach, motivate and inspire the store management team to accomplish store goals and maximize their individual performance
Complete all applicable training programs and effectively apply the learning on the job
Seek coaching and learning opportunities to continually improve your performance
KPIs
Financial KPI?s
Customer satisfaction tracking
Retail marketing KPI?s
People KPI?s
KEY RELATIONSHIPS:
Market Retail Director and or Head of Store Operations
District Manager (if applicable)
Supply Chain Manager
Logistics Manager
Training Manager
Retail Marketing Manager
Business Development
Global, above-Market (if applicable) and Market Communication and Marketing Teams
Retail HR Manager
Local authorities and partners
MINIMUM QUALIFICATIONS:
University degree/BA
Minimum 5 years? work experience in managing a megastore for one of the world?s for leading mid- to high-end retailers
Experience in managing high-level retail image and delivering a consumer-focused and branded in-store experience
Advanced numeracy, literacy and verbal communication skills
Excellent financial skills
Geographical mobility
English fluency
High level knowledge and skills in MS office and ERP systems / database
Find out more about us at: https://careers.adidas-group.com/
