Senior Support Analyst

-Deliver exceptional support to users of the clients academy platform, addressing inquiries and resolving issues promptly and effectively.
-Guide users thoriugh the onboarding proces, ensuring they have a clear understanding of how to navigate and utilize platform features.
-Manage course enrollment processes, ensuring that users are enrolled in their desired courses without delay.
-Monitor and support participant engagement in courses, addressing ay technical or procedural challenges that may arise.
-Collaborate closely with technical teams to troubleshoot and resolve any platform-related issues.
-Support and maintain the Learning Management System (LMS), ensuring its continuous operation and efficiency.
-Assist in the development and updating of user guides and support materials.
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-cxl-group-job-senior-support-analyst] -6 years experience with relevant first level university degree/ diploma in Information Technology and computer science.
-Experieince with Learning Management Systems (LMS) customer support such as Moodle, Blackboard, or Canvas would be advantage.
-Strong technical troubleshooting skills and a good understanding of web-based platforms and desktop technologies (Apple, Microsoft Windows, Android) and browsers.
Contract Duration: 12 months Hybrid work arrangement