Sensory & Consumer Complaint Executive - Quality ImprovementInvestigate consumer complaints and perform Root Cause Analysis.
Discuss consumer complaints with operators in formal sessions and solicit for bottom-up proposals to reduce and eliminate complaints.
Develop and maintain the monthly consumer complaint statistics by product group and variant.
Analyse consumer complaint data and draw trends, patterns at the end of every month and submit to the Senior Quality Manager.
Develop weekly complaint data trends and submit weekly summary to IO team.
Sensory
Develop a competent group of tasters across functions to carry out the tasting for raw materials, WIP, and Finished Goods.
Recruit, screen, train, and manage sensory panels.
Conduct triangle testing when the process or an ingredient has changed to identify if there is a significant difference.
Approve standards when a new standard has to be selected a triangle test has to be performed to proof similarity.
Conduct, record and share retention tests with RD&A.
Evaluate trials together with the Process Quality Assurance team.
Ensure McDonald samples and products are in compliance to the McDonald's sensory calibration.
Develop and maintain quality improvement plans.
Discuss quality improvement plans with Quality staff and Senior Quality Manager.
Implement and maintain process improvements.
Develop training methods for quality improvements.
Collaborate with cross functional teams.
Ensure quality standards are met.
Technical Assistance
Assist in the development of corrective actions.
Monitor and manage CAPAs for consumer complaints.
People Development
Raise the awareness in the plant on consumer complaints and sensitise staff.
Check panel performance of each panel at least twice per year and re-train panellists who need further training.
Main Purpose for the Job
Investigate consumer complaints with the process quality and product teams and respond timely to Customer Services and/or Customers.
Identify root cause and support the implementation of corrective and preventive actions.
Evaluate effectiveness of preventive actions.
Determine trends and patterns for complaints received.
Maintain customer complaint statistics by applying Pareto analysis identifying top 5 main contributors to consumer complaints and trigger improvement projects.
Evaluate improvement projects and determine effectiveness of actions implemented.
Accountability for the reduction of consumer complaints.
Recruitment, screening, training, and managing of Sensory panels.
Responsible for the tasting of raw materials, WIP, and Finished Products.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How much notice are you required to give your current employer?
How many years' experience do you have as a Quality and Improvement Specialist?
About Kerry
Kerry is a world leader in taste and nutrition systems serving the food and beverage industry, and a leading supplier of added value brands and customer branded foods to the Irish and UK markets.
We have annualised sales in excess of €5 billion and employ over 23,000 people globally.
Founded in 1972 in Listowel, Co. Kerry, the Group has grown organically and through a series of strategic acquisitions and has succeeded in achieving sustained profitability.
We supply over 15,000 food, food ingredients and flavour products to customers in more than 140 countries worldwide.
We have established manufacturing facilities in 24 different countries and international sales offices in 20 other countries across the globe.
Kerry has been present in the Asia-Pacific region since 1997 and has grown its business to become a brand of choice for our regional and local customers.
From our Regional Headquarters and Global Technology Innovation Centre based in Singapore, Kerry employs nearly 3,500 talented people at manufacturing sites and sales offices in 16 countries across the region.
Kerry prides itself on continuous innovation, technological creativity and business excellence in every area of the business, striving to enhance leadership positions in our consumer foods business and across global food and ingredients markets.
Being a truly global company, our employees in Asia-Pacific have opportunities to develop their careers in a global environment, with training, career development and international opportunities across the Kerry world.#J-18808-Ljbffr