Shift Lead

Shift Lead
Company:

Bytedance


Shift Lead

Details of the offer

Responsibilities

- Manage and direct the daily activities of the team leaders, including creative resource planning and implementing operational strategies.- Work closely with WFM in managing incoming trends and queues management, skills routing and business continuity plan.- Carry out needs assessment and performance reviews to assist team leaders for their respective moderators.- Setting and meeting performance targets for efficiency and quality through frequent coaching, team meeting, huddle, one to one, team improvement plan- Act as subject matter expert for all work-related duties- Working close with QTP in practicing and ensuring compliance with all Trust and Safety policies and procedures of the companyQualifications- Sound knowledge in working from a BPO context, internet company or social medical platform companies- Experienced being a team leader for at least 3 years/team management- Fluent spoken and written in English.

- Flexible to take overnight shift where required- Eager to work in a fast pace environment and ;- Has a start-up attitude and can work independently when required


Source: Bebee2


Area:

Requirements


Knowledges:

  • Internet
  • Internet

Part time promoter (skincare) | 1 year experience

Requirements:- Minimum SPM Level or equivalent. - Exp in Events or Promoter Jobs. - Excellent communication skills with a pleasant disposition. - With strong...


From Jobs Xpert Brilliant Sdn Bhd - Johor

Published a month ago

Account/audit assistant | fresh grad

Requirements:- Candidate must possess at least a SPM - Fresh grade is welcome to apply - Able to work under pressure and meet the dateline - Able to communicate...


From Jobs Xpert Brilliant Sdn Bhd - Kuala Lumpur

Published a month ago

Operator pengeluaran

Requirements:Kelayakan: - Berkelulusan PMR/ SPM/ Sijil Berhenti Sekolah/ Vokasional/ Mekanikal (boleh mengira, membaca & menulis dalam Bahasa Melayu...


From Manpower Staffing Services Sdn Bhd - Selangor

Published a month ago

Product owner

Requirements:Previous working experience as a Product Owner / Product Manager for 2 years. Experience in the following websites categories: movies, livescore...


From Careerbet88 - Selangor

Published a month ago