Job Description Responsibilities: Drive Performance Analytics and Improvement, including analyzing the business data and recommending process improvements and cost reductions in the business
Support the development and management of Operational Excellence and Continuous Improvement initiatives.
Implement next generation of Methods, Process and Tools
Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
Communicate to key management stakeholders on salient quality issues and business opportunities
Review project processes and key deliverables, as part of the organization's Quality Program and coach projects on resolving the assessment gaps for greater delivery excellence
Recommend and help implement strategies and actions to mitigate risks/solve issues
Network with external and internal service delivery specialists to share best practices
Drive or support Quality & Risk Management, Measurement & Reporting needs
May design, architect and develop required tools.
Provide accurate and useful project or issues status reports
Roles:
Requires analysis and solving of moderately complex problems. Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
Requires understanding of the strategic direction set by senior management as it relates to team goals.
Primary upward interaction is with direct supervisor or team leads. Generally, interacts with peers and/or management levels.
Requires minimal guidance when determining methods and procedures on new assignments.
Requirements:
Preferred Skills: VB, VBA, VB.Net, C#.Net, C++
Language Proficiency: English, Malay, Mandarin
Optional Skills: SQL Server, MS Access, Automation Anywhere
How this career will benefit you:
Five-day work week
This is a permanent job
