Functional Area : Service DeliveryTravel requirement: 25% Work Location: Sunway, Malaysia Background Check:All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check. At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world. Our Exciting Opportunity: Reporting to the MOAI SL Optimize RAN head you will be accountable to assure that the Network Design and Optimisation (ND&O) service solution is developed and aligned with overall customer strategy. You will play a key role in project delivery to ensure the highest level of customer satisfaction. You will act as an authority and interface towards internal and external organizations as needed - our customers, sales, product, service and project organizations toward ND&O related matters. Your focus and proactive attention will be split across the sales and project delivery phase dependant on the needs. Majority of time will be across the delivery. Being part of the Market Area (MA) organization, you will be expected to provide support to other country units (CU’s) in the MA as well. This is not a sales or product solutions role, however as SA within the NDO organization your skillsets will be required to cover these areas as needed and as required to provide support to these organizations. Responsibilities and Scope of Work: You will be accountable to define and deliver ND&O service solutions that add true value to our customers. This you will achieve by proactively engaging throughout the sales and project delivery business lifecycle through to final acceptance. You will have excellent customer relationship skills and ability to cultivate growth in existing and new areas via your proven and well-developed consultative skillsets. Your technical abilities covering the E2E process of design, tuning, and optimization across the 2G/3G/4G and upcoming 5G areas shall be highly developed. In addition, you will also have well-demonstrated experience in leadership and people management skills. Finally, you will have a solid foundation with a solid understanding of the Acceptance process – covering both technical and commercial arenas. Specifically, your accountabilities will include (but not limited to): Proactive engagement with the respective sales organizations to identify and drive leads and opportunities from concept to realization. You will have a key role in driving top line growth. Re-in force an add-on sale culture not only leads to additional SL Optimise offerings but also to all other Ericsson products and services. Acting and authority for all ND&O technical matters and service delivery solutions both internal and external within your specific assignment or as directed to do so as part of strategy implementation. This will require senior and C- Level engagements toward customer organization. Together and as part of the project delivery teams, enhance the profitability through continual commitment and proactive drive of efficiencies via tools, process, and innovative delivery strategies. You will leave no stone unturned to find smarter, faster deliveries, leveraging on automation – ML and AI. Be a Delivery Innovation and change management champion and lead by example – challenge everything and everyone - leave no stone unturned. Drive and re-in force an active knowledge sharing the culture of innovation and best practices. Continually developing, building and maintaining contact network both within the MA and Ericsson globally. Leadership Skillsets You have an ability to drive growth, define and develop technical service delivery solutions that add to customer value and deliver these with utmost quality and uncompromising quality. You will hold yourself accountable in everything you do, and you know how to hold others accountable to achieve common goals. You take an extremely proactive approach when issues are raised to your action will be taken and driven to a conclusion. You lead by example in everything you do, and you generate energy in those around you to achieve goals. You will like to work in a fast-paced multicultural international environment. In order to be succesful, the job requirements are: Key Delivery - Technical Skillsets 2G radio design & optimization 3G/4G/5G radio design & optimization M-MiMo, Volte – design, and optimization E2E analysis and troubleshooting to improve end-user performance (SKPI) Multivendor optimization Radio Feature testing and parameter evaluation Capacity Management including forecasting Mobility (active and idle) and Layer Management Analysis and troubleshooting of L3 either drive test or performance management tools IoT design and tuning (highly regarded) 5G NR design, troubleshooting and initial tuning (highly regarded) Demonstrated use of EDOS (Ericsson design and Optimisation) tool suite or 3PP equivalent (highly regarded) Indoor design optimization (highly regarded) Understanding of data structures, data modeling and software architectures (highly regarded) Ability to write robust code in Python, Java, and R (highly regarded) Qualifications: University degree or equivalent experience Minimum 5 years as Solution Architect experience in ND&O services business or equivalent. Energetic, positive and outgoing with a clear passion to win Business minded, customer focused and a team player Excellent communication skills Good at building new relations Have a consultative approach and an open mind with good analytical skills Take responsibility and enjoy working in a fast-moving environment. A high degree of perseverance to develop a complex multicultural environment What's in it for you? With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world. “We are proud to announce at Ericsson Malaysia our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.” Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices. Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union. Job Segment: Solution Architect, Architecture, Developer, Java, Testing, Technology, Engineering
