Sr. Requirements Analyst

Job Description Marketing Team Lead Location Penang JD Work under Marketing department providing business program marketing support including but not limited to

- Training Assist customer with enquiries regarding

- Escalation

- Non compliance work with IIP finance for resolution of compliance queries

- Localization of content

- Customer handholding to setup activities and event pre approval

- Provide marketing assistance to customers using effective communication listening and comprehension skills

- Solve problems within agreed quality standards using a good understanding of customer and relationship

- Identifies and escalates complex problems to next level of support and resolve as per agreed SLA

- Familiarizes self with the partner marketing programs

- Help to provides solutions suggestion to customer following a set of SOP

- Provide good customer service experience to customers

- Work on program tools and make necessary entries

- Understand and respect language and country nuances when talking with the customers in different countries Requirement

- Experienced Marketing Call Center professionals based in Penang

- Degree holder in any field marketing degree holders preferred. 3 years experience preferred

- Basic Microsoft Office application and preferably a higher knowledge of excel as data analysis may be required

- Meticulous well organized detail oriented person

- Responsible to ensure data accuracy and consistency

- Experienced in customer server as front line support with excellent soft skills

- Positive and cheerful personality

- Willing to work in shifts possibly evening shift