LUSH Store Manager (3 positions) ? Penang, Sunway Pyramid and Kuala Lumpur
Ever wondered what it?s like behind the bubbles? LUSH careers
Lush has been creating fresh and handmade cosmetics for the past 25 years- keeping our customers? bathtubs and showers a little more magical through our retail shops across the world. We are dedicated to the practices of fair-trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.
We are currently searching for a creative and dynamic leader to join our team as a Store Manager. We are looking for someone who can bring Lush?s Leadership Practices into all elements of their business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. You take initiative to drive your continuous growth and that of your team.
We Offer
A fun and funky store atmosphere where individualism is encouraged.
Attractive discount off all our products to keep you smelling and feeling fresh.
An unconventional retail structure to support your entrepreneurial spirit.
The opportunity for growth as Lush loves to promote from within.
Responsibilities
??Unique Customer Journey.
Provide a unique and genuine customer experience that delights and engages every visitor, shares Lush values, and exceeds customer expectations.
Engage staff to maintain the same exceptional experiences for our customers through ongoing training and development.
Make decisions from the perspective of the optimal customer experience.
Engage staff at every level of the business to ensure they are motivated and building strong customer relationships.
Maintain effective staffing with top performing team by actively networking, recruiting, hiring, and succession planning.
Consistently demonstrate appreciation and encouragement.
Operational Excellence
Manage controllable costs and implement behaviours to increase sales and reduce or maintain without compromising the customer experience or Lush standards.
Approach challenges with a ?make it happen? mindset and reach out for support when necessary. Align behaviours with company initiatives including processes, communication methods and system implementation.
Required
Qualifications:
2-5 years managing retail store.
Experience with consultation-based customer service models.
Able to do staff rostering.
Ability to develop and train staff through positive coaching and feedback.
Strong time-management and planning practices.
Ability to manage reporting systems, Outlook, Excel and MS word.
Ability to work flexible hours to meet the needs of the shop.
Preferred
Experience working in skincare or cosmetics
Experience with fresh product, ordering and rotation
At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.
Lush Malaysia unequivocally supports equal opportunity employment for all applicants regardless of religion, race, colour, gender identity or expression, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law.
Send to
We want to give you the opportunity to showcase your skills in a way that suits you. For this role, please send us your resume with a short video of yourself (MANDATORY) and why do you want to join our LUSH family (not more than 2-3 minutes long).
Please remember that the content will be considered to be more important than the way in which it is presented.
We are looking forward to discovering why you are interested in this role, and to see/hear you showcasing the skills that would make you the perfect candidate to take on this exciting challenge.
We like to hear about business results and management development successes in cover letters. For example, if you are responsible for stock management in your store, we would expect to learn about missing stocks percentages, out of date wastage values and any possesses you have put in place to make stock takes more efficient. Also shout about your recent achievements!
Please send your application to.my with the subject:
Store Manager Penang
Store Manager Sunway Pyramid
Storer Manager Kuala Lumpur
Applications close midnight Tuesday, 14th July 2020.
