Supply Chain & Customer Support Coordinator

SUPPLY CHAIN & CUSTOMER SUPPORT COORDINATORThis position encompasses the responsibilities of purchasing and customer support.
The position generates and maintains purchase orders with other Ferrotec facilities to support the needs of the customer.
Duties include buying material and components in compliance with company policy, applicable federal laws or regulations.
In addition, this position will communicate regularly with specific customers.
This position will review customer purchase orders, enter/maintain orders in the company operating system and in accordance with J-Sox compliance.
Supply Chain Management
Responsible for planning and procurement to Ferrotec and non-Ferrotec Suppliers of critical materials, components, equipment, and services; and for the management of the resulting customer/supplier relationships.
Interfaces with and provides information to Planning, Manufacturing, QC, Engineering, and Sales personnel as required.
Enters purchase orders to appropriate Ferrotec facilities in support of customer requirements.
Follows-up to make sure that we maintain "on-time delivery status" safeguarding the customers' delivery requirements.
Initiates outside work order processes as needed.
Works with traffic to coordinate shipments as necessary.
Works with QC to process, track and issue R/A's and associated credit memos.
Customer Support
Answers requests from customers and maintains a high level of customer satisfaction.
Responsible for processing sales orders, bookings, releases, and shipments for assigned customers in Oracle.
Participates in any required meetings with the customer to discuss scheduling and commercial issues.
Obtains and distributes customer forecasts to the appropriate Ferrotec Groups.
(FTMM, FTH, FTU, FTMT).
Reviews customer backlog report, follows-up on ship schedules with the factory, and modifies change orders as needed with production.
Processes, tracks and issues R/A'S and associated credit memos as needed.
Maintains customer files/filing as required by company.
Participates with other customer service representatives to audit order entry in compliance with J-Sox requirements.
Prepares supporting information for sales and management as needed.
Other
Formal quotation to Ferrotec and non-Ferrotec Suppliers.
Works with document control to have new part numbers added to the system.
May require international communications across various time zones.
Requirements:
Bachelor's degree or equivalent and 0-2 years' experience.
Proficient with Microsoft office (Excel especially), MRP software.
Must be organized and have excellent written and verbal communications skills.
Added advantage for those who can communicate in Mandarin.#J-18808-Ljbffr