About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Strategy
Proven ability to work efficiently in both independent and teamwork environments in production support related activities. Excellent analytical, de-bugging and documentation skills both Functional and technical. Stakeholders Management Of Regular BAU (Country Technology Manager / Business Product Owners / Operation users / Down & Up Stream Systems) Good Administrative capabilities in IBM Web sphere (V 8.5.5) and JBOSS EAP 7.2 and Database Concepts Providing Support for DR, EOM & Change Implementations on weekends - Drive the team for implementation and critical changes expected to work in person Inflow incident trend analysis and assigning to respective resources based on their knowledge levels on daily basis High severity incident calls and review calls with Country Technology Managers on Weekly basis / Urgent needs
Processes
Reviewing weekly changes planned for production from Project team and Post implementation Review preparation Tracking Manual activities and preparing plan for permeant fixes Follow up with team on ageing incidents and assisting for closure giving technical / business knowledge on product Working with team and identifying system fixes, then follow up getting impact analysis document SLA tracking on batch delivery feeds with other interfaces on daily basis, planning for exceptions to fix Preparing Automation tools / configuration for monitoring Matured knowledge in n-tier Web Architecture with Java, Enterprise Java Beans 3.0 (EJB), and Web Services, Hibernate, AWS, DB2, Post Gres Gather and process relevant information at point of production incident and perform quick assessment of the impact and recovery process
People and Talent
Effective Shift Roaster Preparation on monthly basis -Making sure experienced resources are available 24/7
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.) * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Country Technology / Business Product Owner / Operation Users Our Ideal Candidate
Qualifications & Skills
Should have at least 10+ years of experience in leading support /projects team. Knowledge Change / Incident management process Good knowledge on banking business
Primary
Java / EJB / Linux Scripting / SQL IBM WebSphere / JBOSS configurations J2EE & Hibernate HTML 5, CSS 3, React JS or Ember JS Bitbucket / SVN
Secondary:
Restful API & Kong Gateway & O-Auth Spring Boot / Open shift / Docker / Kubernates Maven / Jenkins / Sonar qube / Rundeck / Ansible
