T&E; Helpdesk Analyst

Purpose Responsible for providing customer service support to DIA affiliates in relation to the Travel & Expense Application (TRAM)
Key activities and deliverables Provide first level support attending to all inquiries from DIA end users related to Travel & Expense Application (TRAM) Ensure all queries received are correctly captured and updated in ticketing tool Maintain T&E related employee master data (HR, Bank, Credit Card, others) End to end processing of T&E report from preparing accounting data for posting into SAP, followed by payment and reconciliation Provide ad hoc reporting and prepare T&E accrual Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process Building and maintaining all documentation related to our business systems and processes to ensure it is up to date Ensure all activities carried out are in compliance to Company policies and procedures, and are of high ethical standards Other tasks that may be assigned from time to time
Qualifications and Experience Required Strong understanding of Travel & Expense technology (e.g Concur, TRAM) and reporting tool Strong excel, analytical and problem solving skills Good understanding and knowledge in ERP system and Ms Office tools. SAP is an added advantage Possess good attention to detail; excellent analytical and reconciliation skills Collaborative and team oriented ; ability to work with cross functional team with different cultures Demonstrated good communication skills with a focus on customer service Language : English, Chinese
Experience of Bachelor's degree in Accounting or Finance preferred. 3 to 5 years working experiences in the related field, preferably in Accounting or IT