We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. About TMF Group TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations. Our core services can help companies of all sizes with HR and payroll, accounting and tax, corporate secretarial, international corporate structuring, fund administration and structured finance – whether a company wants to globalize, or whether they need support to streamline existing operations.
With operations in more than 80 countries, TMF Group is the global expert that understands local needs. Global reach, local knowledge: helping to do business seamlessly across borders.
Job Purpose The Team Lead supports the Manager and/or HOD in daily deliverables to provide excellent service to the client. They manage payroll data preparation and maintenance with utmost accuracy and ensure timely completion. Additionally, they coach executives and junior staff within the department.
Key Responsibilities: Lead & manage the day-to-day HR and Payroll operations. Responsible for providing service and solutions to clients broader than data transactions. Ensure the team's revenue & KPI targets are met. Analyze team productivity metrics (Productivity Report) and implement strategies for continuous improvement, maximizing client satisfaction. Optimize payroll processes and ensure accuracy through checking procedures. Resolve client and team member escalations effectively. Ensure team compliance with the global company compliance standards and payroll processes/procedures. Manage smooth and timely onboarding of new clients and implementation of new services for existing clients. Coach and mentor team members to enhance performance, achieve goals, and meet KPIs. Build and maintain positive relationships with clients, internal & external stakeholders. Maintain accurate and timely billing practices. Key Requirements Possess a Bachelor's Degree/ Professional Certificate in any field of study preferably in HRM. Minimum 4-7 years of experience in HR/ Payroll, relevant working experience in payroll outsourcing will be an added advantage. Experienced in handling client escalations and complaints while maintaining high levels of satisfaction. Ability to utilize strong problem-solving skills to identify and implement solutions. What's in it for you? Our offices are easily accessible by public transportation (LRT & Monorail). Hybrid working arrangements. Work with colleagues and clients around the world on interesting and challenging work. We provide internal career opportunities so you can take your career further within TMF. Want to know more about a career at TMF group? Watch this video: