Team Manager - Muar

Location: Muar

Description

• To effectively and efficiently manage the Branch resources, for both Mass and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management

• Manage the Branch Sales and Sales Support Team of Consumer Banking, Mass and Premier Banking (if any) to achieve revenue targets for the branch

• Promote usage of sales methodology, Sales CARE and BEE models, and Financial Journeys, to achieve targets

• Build and develop staff competencies and sales & service qualities

• Increase staff productivity

• In charge of recruitment and maintain low staff attrition

• Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results

• Achieve branch compliance in all statutory and regulatory requirements

• Achieve a Pass in Internal & External Audit, Health Checks and Call

*LI-LCH

Qualifications

• Degree in banking and finance, accounting or business administration, with at least 2 years’ experience in branch banking with exposure in sales, service & operational aspects

• Strong Leadership & Sales Management Skills

• Sound financial knowledge

• Strong written and verbal communication skills

• Good understanding of banking law and practices