Technical Support Executive - Thailand/Vietnam Speaker - (******** ) Job Description: Assist Fuji Xerox customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. As a first point of contact, promote a unified and professional image of the CSC and Fuji Xerox as a whole. Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists. Correctly identify call type, utilise appropriate system resource and adhere to logging procedures. Processing of consumables and supplies orders for customers. Conduct daily activities in accordance with Fuji Xerox’s policies, procedures and code of conduct. Requirement: Diploma/Degree in Information Technology or equivalent. Relevant knowledge and experience in IT and Printing Technology (will be an added advantage). Knowledge of 1. Operating Systems: Windows (Desktop and Server OS) and Mac (Desirable). 2. Software: MS Office and Adobe Suite (Desirable). 3. Hardware: Desktop, Laptop, Server (Desirable) and Networking devices. 4. Networking: LAN and Wireless Technology. 5. Email infrastructure 6. Applications: Citrix and SAP Printing experience (Desirable) Previous Experience in IT Helpdesk, Server Support or Network Admin roles will be highly regarded. Strong interpersonal and communication skills, both verbal and written Ability to develop knowledge and skills independently. Ability to work independently as well as part of a team. Must have advanced troubleshooting and problem solving skills. A record of a can-do, mature and professional attitude, and attention to detail. Keep up to date with current technology. Well converse in Thai /Vietnam both verbal & written. Fresh grad is encourage to apply Customer Support Executive - Thailand/Vietnam Speaker - (******** ) Job Description: Assist Fuji Xerox customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. As a first point of contact, promote a unified and professional image of the CSC and Fuji Xerox as a whole. Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists. Correctly identify call type, utilise appropriate system resource and adhere to logging procedures. Processing of consumables and supplies orders for customers. Conduct daily activities in accordance with Fuji Xerox’s policies, procedures and code of conduct. Conduct daily activities in a quality and environmentally responsible manner in accordance with Fuji Xerox’s policies Requirements: At least one (1) year working experience in contact center or customer support related field. Have excellent communication and interpersonal skills & genuine passion for customer care Demonstrate exceptional telephone customer service skills & effective problem solving techniques Enjoy working in a team environment Self-motivated and able to work autonomously Be responsibility and integrity Willing to work shift hour Well converse in Thai /Vietnam both verbal & written. Fresh grad is encourage to apply
FUJIFILM Business Innovation Malaysia Sdn Bhd a MSC status company . Formerly it has been known as Fuji Xerox Malaysia Sdn Bhd. It offers services in Technical & Customer Support and Finance Service Operations to all affiliated company.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
