Technical Specialist

We are looking for candidates with the following qualifications and skills:
Minimum education is Certificates / Diploma in any discipline.
Fresh graduates are welcome to apply.
Able to converse in English and Bahasa Malaysia.
Proficient in English for both spoken and written; proficiency in Bahasa Malaysia is a plus.
Good communication skills for client interactions and support.
Passionate with a strong interest in technology.
Strong problem-solving skills and attention to detail.
Proficient in using various software applications and tools.
Ability to work effectively in a team.
Ability to work independently with minimal supervision.
Study and understand technical aspects of various systems (mainly Microsoft core infrastructure and Microsoft Cloud solution) from the client perspective.
Manage incident tickets and provide L1/L2 technical support via phone, email, remote, or onsite.
Analyze, investigate, and fix known issues, working towards timely resolution according to SLAs.
Provide daily, monthly, and bi-yearly system checks or monitoring as required.
Ensure the system and support-related documentation is maintained and up to date.
Follow-up actions to restore service to normal levels; analyze, investigate, and fix issues.
Able to work in a team and be involved in project delivery together with the project team.
Benefits include EPF & SOCSO, medical benefits, and project incentives.#J-18808-Ljbffr