Technical Support Officer (Terengganu)

**KEY RESPONSIBILITIES**:- Responsible to manage user under portfolio to support e-Tanah System.- Educating user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.- Provide first level contact and convey resolutions to customer issues.- Supporting the e-Tanah roll-out tasks.- Rapidly establishing a good working relationship with users and other professionals- Properly escalate unresolved queries and issues to the next level of support- Track, route and redirect problems to correct resources- Follow up with customers, provide feedback and see problems through to resolution- Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah- To be part of Rollout Project team.**SKILLS**:- Communication- Customer Service & Support- Time Management- Problem Solving skills- Negotiation skills- IT Literate**Job Type**: ContractContract length: 12 months**Salary**: From RM3,000.00 per month**Benefits**:- Health insurance- Maternity leave- Opportunities for promotion- Professional developmentSchedule:- Monday to FridaySupplemental pay types:- Overtime pay**Education**:- Bachelor's (preferred)**Experience**:- Technical Support: 1 year (preferred)Willingness to travel:- 50% (preferred)Expected Start Date: 04/01/2024